How to change your SASSA Phone Number Without Application ID

I know firsthand how annoying it can be when you need to update your SASSA SRD grant phone number, but you can’t seem to find your application ID.

It happened to me once, and I felt stuck. Thankfully, I discovered there’s a way to change it even without that elusive ID number.

It might sound intimidating at first, but trust me, it’s simpler than you think.

I’ll share my experience and the exact steps I took to successfully update my contact information.

This way, you can confidently navigate the process and ensure SASSA can reach you with important updates about your grant.

Steps to Change Your SASSA SRD Grant Phone Number Without Application ID

1. Gather Your Information:

South African ID number: You’ll need this to verify your identity.

Alternative Contact Details (optional): If you have another phone number or email address associated with your SASSA account, this could help speed things up.

2. Contact SASSA Directly:

Call the SASSA Call Centre: The easiest way is to call the SASSA helpline at 0800 601 011. Be prepared to wait, as the call center can be busy.

Explain Your Situation: Clearly tell the agent that you need to change your phone number but don’t have your application ID. They will guide you through the process.

3. Verify Your Identity:

Answer Security Questions: The SASSA agent will likely ask you some security questions to confirm that you are the rightful owner of the grant application. These questions could be about your personal details or information you provided in your application.

Provide Additional Information (if needed): In some cases, you might be asked to provide additional details, like your address or bank account information, to further verify your identity.

4. Update Your Phone Number:

Give Your New Number: Once your identity is confirmed, clearly provide the new phone number you want SASSA to use for communication.

Double-Check: Repeat the number back to the agent to ensure there are no mistakes.

5. Confirmation:

Reference Number (optional): Ask the agent if they can provide a reference number for your request. This can be helpful in case you need to follow up later.

SMS Confirmation: SASSA may send an SMS to your new number to confirm the change.

Important Tips:

Be Patient: SASSA call centers can be busy, so be prepared to wait on hold.

Be Polite and Clear: Speak clearly and respectfully to the SASSA agent. This will help the process go smoothly.

Keep a Record: Write down the date and time of your call, the name of the agent you spoke to, and any reference number you receive.

Alternative Option:

Visit a SASSA Office: If you have trouble reaching the call center or prefer in-person assistance, you can visit your nearest SASSA office. Remember to bring your ID and any other relevant documents.