How to check balance on Telkom: a customer care representative answers

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We talked to a customer care representative. If you have Telkom, understanding how to remain aware of one’s service balances becomes pivotal.

It’s the cornerstone for planning, ensuring that one never encounters the frustration of service cutoffs mid-conversation or during urgent internet use.

With Telkom’s varied customer base, the requirement for a straightforward method to check credit has been met with equally varied solutions.

From quick dial codes that offer instant account updates to innovative apps that provide a dashboard of services at one’s fingertips, the ways to check service availability have evolved.

This introduction opens the door to a user-focused narrative, guiding Telkom subscribers through each step, ensuring they can easily manage their mobile spending.

How to check the balance on Telkom

Here is a step-by-step guide on how to check your balance on Telkom:

1. Using USSD Code:

– Open the dialer on your phone.

– Dial *188# and press the send button.

– Wait a few seconds for the balance to appear on your screen.

2. Via SMS:

– Open the messaging app on your phone.

– Create a new message and leave it blank.

– Send the message to 188.

– You will receive an SMS with your balance information shortly.

3. Online:

– Open a web browser on your device.

– Go to the Telkom website (

– If you haven’t registered yet, click on the “Register” or “Sign Up” option and follow the prompts to create an account.

Provide your phone number and other required personal information during registration.

– Once registered, log in using your username/email and password.

– Navigate to the account dashboard or “My Account” section.

Here, you will find details about your data balance.

4. Telkom App:

4.1 For Android users:

– Go to the Google Play Store on your Android device

– Search for “Telkom App” and click on it

– Tap “Install”

– Once installed, open the app

4.2 For iPhone users:

– Go to Apple’s App Store on your iPhone

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