Are you in a bind and need to reverse a cash send transaction on your Capitec Bank app?
Don’t stress, we’re here to help you with that.
In this detailed step-by-step guide, we will provide you with a step-by-step guide on how to effortlessly reverse a cash send using the Capitec app.
Capitec Bank’s Cash Send feature has transformed the banking experience for South Africans by offering unmatched convenience and efficiency.
But, there may be instances where you need to rectify an error or retrieve funds from a transaction.
Fortunately, Capitec Bank understands that circumstances can change, which is why they allow users to reverse cash sends as long as the voucher hasn’t been redeemed yet.
So let’s dive in and get started on easily resolving any issues or retrieving your funds in no time at all.
How to Reverse Cash Send on Capitec App?
To reverse a cash send transaction on the Capitec Bank app, follow these step-by-step instructions:
1. Open the Capitec Bank app on your mobile device and log in to your account using your personal identification number (PIN) or biometric authentication.
2. Once you are logged in, navigate to the “Transact” section of the app.
This is usually located at the bottom of the screen or within a menu icon.
3. In the “Transact” section, you will find various options for different banking services.
Look for and select the option labelled “Cash Send.”
4. After selecting “Cash Send,” you will see a list of recent cash send transactions that you have made through the app.
5. Locate the specific cash send transaction that you wish to reverse and tap on it to open its details.
6. Within the transaction details, you should see an option or button that allows you to initiate a reversal for that particular transaction.
It may be labelled as “Reverse” or something similar.
7. Tap on the reversal option/button and carefully review any information or warnings provided regarding fees or other considerations associated with reversing a cash send.
8. If you still want to proceed with reversing the transaction, confirm your decision by following any prompts or providing any required information as instructed by the app.
9. Once confirmed, wait for a confirmation message indicating that your request for reversal has been successfully submitted.
10. Depending on Capitec Bank’s processing timeframes, it may take up to 24 hours for the funds from the reversed cash send transaction to be credited back into your account.
Please note that there is a nominal fee of R160 associated with reversing the transaction using the Capitec Bank app, and these fees are non-refundable even if the reversal is unsuccessful.
If you encounter any issues or need further assistance during this process, it is recommended to contact Capitec Bank’s customer service through the app or by calling their helpline at 0860 102 043 for immediate help and guidance.