Are you a Capitec bank customer looking for an easy way to access your proof of payment?
In this detailed guide, we will guide you through the process of getting your proof of payment on the Capitec app.
Transparency is one of Capitec’s core values, and they understand that sometimes you need to provide proof of payment to recipients or companies during transactions.
Thankfully, Capitec allows you to access and download your proof of payment remotely in PDF format.
Whether you need to send it directly to someone or simply want to keep it for your records, the Capitec app has got you covered.
How to Get Proof of Payment on Capitec App?
Here is a detailed step-by-step guide on how to get your proof of payment on the Capitec app:
1. Open the Capitec app on your mobile phone.
2. Log in to your account using your username and password.
3. Once logged in, select the “Transact” option from the menu.
4. Next, choose the “Beneficiary” option from the list.
5. Look for the menu icon or three dots located at the top right-hand corner of the screen and click on it.
6. From the dropdown menu, select the “History” option.
7. In the history section, locate and select the specific transaction for which you need proof of payment.
8. After selecting the transaction, an option called “Resend Payment Notification” will appear.
9. Click on this option to access your proof of payment document.
To send proof of payment from the Capitec app:
1. Go to your payment history by navigating through the payments menu within the app.
2. Select a date range that includes the specific transaction for which you want to send proof of payment.
3. Fill in your email address as well as the recipient’s email address when prompted.
4. Finally, click on either “Send tab” or “Send” button to complete sending.
If you prefer receiving a copy of your proof of payment directly, you can also send it to yourself via email and forward it later if needed.
To download proof of payment as a PDF:
1. Access Capitec Bank’s internet banking platform (not through their mobile app).
2. Navigate to your payments history by selecting or clicking through relevant tabs or menus related to payments made within internet banking
3.Select a timeline that corresponds with when you made specific transactions that require proofs
4.Clicking either ‘view’ or ‘download’ should enable downloading these documents onto device being used
5.Once downloaded files are ready for access or sharing through device’s download folder.
If you encounter any difficulties accessing your proof of payment on the Capitec app, you may visit the nearest branch for assistance. Alternatively, you can contact Capitec bank’s customer care at 0860102043.
It is essential to be cautious of fraudulent activities and ensure the authenticity of proof of payment documents.
Capitec has partnered with Sky QR to provide a method for verifying document credibility. To validate a document:
1. Download the Sky QR app from your app store.
2. Open the app and scan the QR code located at the top of the Capitec document.
3. The Sky QR app will verify and authenticate if it is an original and valid proof of payment.
You can also access your transaction notifications and monthly fee summaries on the Capitec Bank app for free, but an internet connection is required.
You have an option also to receive notification through SMS at a standard fee.