Steps to Cancel Your Virgin Active Membership

Share with your friends

Deciding to cancel my Virgin Active membership wasn’t an easy decision. Like many others, I joined with goals and enthusiasm, ready to embrace a healthier lifestyle.

Over time, though, circumstances changed. Whether it was a move, a shift in priorities, or simply the realization that I wasn’t utilizing the membership to its fullest, the decision to cancel became inevitable.

The cancellation process seemed daunting at first. With various options like doing it over the phone, online, or even via email, I knew I needed a clear, step-by-step guide to ensure I didn’t encounter any unnecessary hurdles or fees.

Understanding the terms of my contract, considering the option to freeze my membership, and ensuring I had all the necessary information ready were crucial first steps.

I wanted to make the process as smooth as possible, both for myself and for anyone else who might find themselves in a similar situation.

Before You Start

Review Your Membership Contract

It’s essential to understand the terms of your contract, including any notice periods, penalties for early cancellation, and the minimum contract term.

This information will guide your decisions and actions throughout the cancellation process.

Consider Freezing Your Membership

If you’re contemplating a temporary break rather than a complete cancellation, Virgin Active offers the option to freeze your membership for a certain period.

This can be a suitable alternative if you anticipate returning to the gym in the future.

How to Cancel Virgin Active Membership

Gather Necessary Information

Before initiating the cancellation process, ensure you have all the required information handy. This includes your full name, membership number, and the reason for cancellation.

Having this information ready will streamline the process when you contact customer service.

Cancellation Methods

Via Phone

Call Virgin Active’s customer service. Be ready to provide your membership details and the reason for cancellation.

The customer service representative will guide you through the process and may offer alternatives such as freezing your membership.

Always ask for a confirmation of cancellation, which could be in the form of an email or a reference number.

Online Through the Official Website

Log in to your account on Virgin Active’s website, navigate to the membership management or cancellation section, and follow the prompts to initiate the cancellation. Ensure you receive a confirmation message or email upon completion.

Via Email

You can also cancel by sending an email to Virgin Active’s customer service, including your membership details and the reason for cancellation. Make sure to specify the date you wish the cancellation to take effect.

After Cancellation


Regardless of the method you choose, ensure you receive confirmation of your cancellation. This could be an email confirmation or a reference number. Keep this confirmation safe as proof of your cancellation.

Refunds and Unused Months

If you’re eligible for a refund, such as during the cooling-off period or for any unused months, follow up with customer service to understand the process and timeline for receiving your refund.

Additional Considerations

Cancellation Fee

Be aware that cancelling your membership, especially before the end of the contract term, may incur a cancellation fee. The fee amount and conditions should be outlined in your membership contract.


If you decide to rejoin Virgin Active in the future, you’ll need to go through the standard signup process again. Keep an eye out for any returning member promotions or discounts that might apply.

Leave a Comment