You Only Need These 5 Steps to Get a Bank Statement from The Capitec App

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Digital banking can be a daunting task for many, especially when it comes to obtaining vital documents like bank statements.

Capitec Bank, a frontrunner in South Africa’s banking revolution, has streamlined this process, allowing customers to bypass the hassle of bank queues and ATM visits.

With the Capitec app, retrieving an electronically stamped bank statement is now as simple as a few taps on your smartphone.

This convenience not only saves time but also introduces a level of comfort and efficiency previously unattainable in traditional banking practices.

Whether you’re a tech-savvy millennial, a business owner in need of quick financial documentation, or someone who values ease and simplicity, learning how to get a bank statement from the Capitec app is an essential skill in today’s digital era.

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In this step-by-step tutorial, we’ll provide a foolproof, detailed guide to help even the most hesitant app users confidently navigate their Capitec banking app to access their statements anytime, anywhere.

Getting Your Bank Statement from the Capitec App

Step 1: Preparation

  1. Ensure you have a smartphone with internet access.
  2. Verify that you have a Capitec Bank account.

Step 2: Downloading the App:

  1. On your smartphone, go to the appropriate app store (Google Play Store for Android or Apple Store for iOS).
  2. Search for “Capitec Bank” in the app store.
  3. Download and install the Capitec Bank app.

Step 3: Activating the App:

  1. After installation, open the app to begin the activation process.
  2. As a first-time user, you will need to visit a Capitec branch to activate your app or authenticate via the app by taking a selfie and sending a copy of your ID to Capitec’s customer service.
  3. If you choose to authenticate through the app, follow the instructions for sending a selfie and ID copy. This can also be done via WhatsApp to Capitec’s customer service number.
  4. If you haven’t registered an email with your banking profile, supply one during this process for ease in future logins.

Step 4: Accessing Your Statement:

  1. Launch the Capitec Bank app on your device and log in with your remote PIN or biometric data.
  2. You’ll see your account dashboard after logging in. If you have multiple accounts, select the one for which you need a statement.
  3. On the account screen, tap the three vertical dots (menu) in the top right corner.
  4. Select “Email Statement” from the drop-down menu.
  5. You’ll be prompted to choose a date range for your statement. For a three-month statement, set the start date three months back from today’s date.
  6. Enter your email address where you wish to receive the statement.
  7. Confirm and send the request. Your statement should arrive in your email inbox shortly after.

Step 5: Receiving and Printing Your Statement:

  1. Check your email for the statement from Capitec.
  2. Open the email and download the attached PDF file containing your bank statement.
  3. You can now print the statement for your records or save it on your device.


  • Capitec Bank has made an arrangement with several networks to allow for zero data charges when using their app, which includes downloading statements.
  • Make sure to enter your correct email address to avoid any issues with receiving your statement.
  • The bank statement received will be electronically stamped, making it an official document for all intents and purposes.

If you encounter any issues or have questions, Capitec’s customer service is available to assist you.

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