How to Reverse Cash Send on Capitec App?

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Messing up a money transfer can happen to the best of us.

Here’s how to potentially reverse a cash send you made on the Capitec app.

But before we dive in, remember this might not always work, and there’s a small fee involved.

Getting Started:

  1. Grab your phone and open the Capitec app. You’ll need to log in using your usual PIN or fingerprint/face scan thingy (fancy, I know).
  2. Once you’re in, find the “Transact” section. It’s usually near the bottom of the screen or tucked away in a menu icon. Think of it like your app’s control center for moving money around.
  3. Inside “Transact,” you’ll see a bunch of options for different banking stuff. Look for “Cash Send” – that’s the culprit we’re after.

Finding the Right Transfer:

  1. Tapping “Cash Send” will show you a list of your recent money transfers. Like a mini-history of who got what (hopefully the right person!).
  2. Now comes the detective work. Find the exact transfer you want to reverse by looking at the date, amount, and maybe even the recipient’s name (if it shows). Tap on it to open the details.

Reversing the Transfer (Fingers Crossed!):

  1. Here’s where the magic (or maybe not-so-magic) happens. Look for a button or option that says “Reverse” or something similar within the transaction details.
  2. Important Note: Before you hit that button, the app might warn you about any fees or things to consider when reversing a transfer. Take a peek, just in case.
  3. If you’re sure you want to reverse it after reading the warnings, follow the app’s instructions. There might be a confirmation screen or some info you need to provide.
  4. Once confirmed, you should see a message saying your reversal request has been submitted. Here’s hoping it goes smoothly!

The Wait and See Game:

  1. Buckle up, because it can take up to 24 hours for the reversed funds to show up in your account. Patience is a virtue, as they say.

Important Reminders:

  • Reversing a transfer on Capitec comes with a R160 fee, and you won’t get that back even if the reversal fails. Ouch!
  • If things get tricky or you need help navigating the app, Capitec’s customer service is there to assist. You can reach them through the app itself or by calling their helpline at 0860 102 043.

This might not work all the time, so act as fast as you can.

Also, double-check those recipient details before sending money in the first place – it saves everyone a headache!