Have you ever found yourself needing a new SIM card for your phone but dreaded the idea of getting a new number?
Whether your SIM is lost, damaged, or just doesn’t fit your new phone, I’ve got you covered.
In this guide, I’ll walk you through the steps to swap your Vodacom SIM without losing your current number or the services linked to it.
It’s a straightforward process, whether you’re on prepaid or contract, and I’ll guide you through every step.
You’ll learn how to keep your existing number, bundles, and any promotions you might have.
Plus, I’ll share some tips to make sure everything goes smoothly, like keeping your contacts safe.
Let’s get your phone back up and running with your trusted number in no time.
Step-By Step Guide On How to Do Sim Swap on Vodacom
1. Prepaid SIM Swap
1. Purchase a New Prepaid Starter Pack
Visit a Vodacom store or an authorized retailer to buy a new prepaid starter pack.
Ensure the SIM card size fits your device (Standard, Micro, or Nano).
2. Register the SIM for RICA
South African law requires all SIM cards to be registered under the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA).
Provide your South African ID or passport and proof of residence to the retailer to complete this step.
3. Activate the New SIM
Insert the new SIM card into your mobile device. Initially, it will have a temporary mobile number assigned to it.
4. Initiate the SIM Swap Process
With the new SIM in your device, dial *136# to access the Vodacom service menu.
Follow the prompts to select the option for performing a SIM swap.
5. Verify Your Identity
You will be connected to a Vodacom call center agent who will ask for personal information to verify your identity.
Be prepared to provide your full name, ID number, and the mobile number you wish to retain.
6. Complete the SIM Swap
The call center agent will process your SIM swap request. You will be instructed to keep the new SIM card in your device.
7. Wait for Activation
The SIM swap can take anywhere from a few minutes to 24 hours to complete. During this time, you might experience service interruption.
8. Confirmation
You will receive a confirmation SMS on your new SIM once the swap is successful, and your old mobile number is transferred to the new SIM.
2. Contract SIM Swap
1. Visit a Vodacom Store
Locate the nearest Vodacom store. It’s advisable to visit an official store for direct assistance from trained personnel.
2. Bring Necessary Documents
Carry your South African ID or passport for identity verification.
Know your current Vodacom mobile number.
Have a proof of residence handy for RICA registration of the new SIM.
3. Request a SIM Swap
Inform the shop assistant that you need to perform a SIM swap.
You might need to purchase a replaceable contract SIM if you don’t already have one.
4. Complete the Required Documentation
The shop assistant will guide you through the necessary paperwork, ensuring your SIM swap request is formally recorded.
5. Wait for the SIM Swap to Process
The in-store process is usually quick, but the SIM activation can take from a few minutes up to 24 hours.
The store personnel will inform you about any applicable SIM-card activation fees.
6. Keep Your Device Ready
Insert the new SIM into your device immediately after the swap process is initiated.
Keep an eye on your device for network registration and confirmation messages.
Important Tips
- Backup Contacts: If your contacts are saved on your old SIM, ensure to back them up or transfer them to your device or cloud storage before swapping SIMs.
- Service Continuity: Your existing services, bundles, and airtime will remain intact after the SIM swap, as these are linked to your mobile number, not the SIM card.
- PIN and PUK Codes: Remember, your new SIM will come with its own set of PIN and PUK codes.
- Note these down for future reference.
- RICA Information Transfer: Your RICA information will automatically transfer to your new SIM upon successful activation.