Simple Steps to Get Proof of Payment on Capitec App

by

Ever made a payment through Capitec and needed a record of it?

Look no further!

This guide will walk you through getting proof of payment, whether you need it for your records or to send to someone else.

Let’s get started!

  1. Grab your phone and open the Capitec app. Think of it like opening your digital bank account.
  2. Log in securely using your username and password. Just like entering your pin at an ATM.
  3. Once you’re in, look for “Transact” on the menu. This is where you’ll find all your payment activity.
  4. From there, tap on “Payments”. Here’s where all the ins and outs of your money transfers live.
  5. Now, find the three dots or menu icon in the top right corner. Imagine it as a little “more options” button.
  6. A menu will pop up. Select “History”. This is like your personal payment record book.
  7. Find the specific payment you need proof for. Think of it like finding a specific receipt.
  8. Once you’ve selected it, you’ll see an option called “Resend Payment Notification”. This is your golden ticket to proof of payment!
  9. Click on that option, and voila! You’ll be able to access your proof of payment document.

Sending Proof of Payment:

Need to send that proof of payment to someone else? Here’s how:

  1. Go back to your payment history (steps 3-5 from the first section).
  2. This time, instead of selecting a single payment, choose a date range that includes the specific transaction you want to send proof for.
  3. The app will prompt you to enter your email address and the recipient’s email address. Just fill in those blanks like you would when writing an email.
  4. Finally, hit “Send” and you’re done! The recipient will receive your proof of payment via email.

Bonus Tip: You can also send the proof to yourself and then forward it later if needed.

Downloading Proof of Payment (for the Tech-Savvy):

While the Capitec app allows you to view and send proof of payment, you can’t download it directly from the app.

But fear not, there’s a workaround!

  1. You’ll need to use Capitec Bank’s internet banking platform (accessible through a web browser on your computer).
  2. Navigate to your payment history section. Each bank’s platform is different but look for menus or tabs related to past transactions.
  3. Select a timeframe that includes the transaction you need proof for.
  4. Once you’ve found it, you should see options to “view” or “download” the proof of payment document. This will save it onto your computer.
  5. Downloaded files are usually stored in your device’s “Downloads” folder, where you can access or share them easily.

Getting Help and Staying Safe:

If you run into any trouble with the app, don’t hesitate to visit your nearest Capitec branch for assistance.

They’re there to help! You can also contact Capitec’s customer care line at 0860 102 043.

Important Note: Be super careful about fake documents! Capitec uses Sky QR to help verify the authenticity of proof of payment documents.

Here’s how to use it:

  1. Download the Sky QR app from your phone’s app store.
  2. Open the app and scan the QR code located at the top of your Capitec proof of payment document. It’ll usually look like a small square with a bunch of black and white dots.
  3. The Sky QR app will check the code and let you know if the document is real.

You can always access your transaction notifications and monthly fee summaries for free on the Capitec app, but you’ll need an internet connection.

There’s also the option to receive notifications via SMS for a standard fee.